-What is a pre-lien notice?

A Pre-lien Notice (aka: Preliminary Notice, Prelim, Notice to Owner, Construction Notice, Notice of Intent, Notice to Customer) is required by many states, including California, to protect the lien rights of companies supplying materials, equipment, labor, or a combination of all three to a construction project.

A Pre-lien Notice is to advise the property owner, the owner's general contractor, and construction lender, that the supplier (e.g., Truckee-Tahoe Lumber Company) may have the right to attach a lien to the owner's property if the supplier is not paid for such materials. Sending a Pre-lien notice to the owner gives the owner an opportunity to insure that the supplier is paid so that the owner avoids having a lien recorded against his or her property.
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In respect of California’s lien laws, a job account will have $2,500 maximum credit limit until we are in receipt of pre-lien information (New Job Information Form). To ensure against delays in scheduled deliveries or inability to pick-up materials, please complete the New Job Information Form as soon as possible. Job accounts without pre-lien information will be suspended for any amounts above $2,500. New Job Information Forms will not be required for Shop accounts, which will be limited to $2,500 maximum potential credit limit.
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-What is Truckee-Tahoe Lumber's return policy?

-Receipt required for all returns. No returns on special orders.
-Store credit may be issued for a check or credit card purchase.
- For cash purchases, cash will be provided for any return under $25. For returns of $25 or more, a check will be mailed to you within 15 business days.
- For check purchases, a check will be mailed to you within 15 business days.
- For credit card purchases, your account will be credited for the amount of the return within 1 business day.
- Returns may be denied at the sole discretion of Truckee-Tahoe Lumber Co
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-Are Truckee-Tahoe Lumber, Home Concepts, and Door Shop part of the same company?

-Yes. Home Concepts and the Door Shop are all part of Truckee-Tahoe Lumber Company. Click here to see the history of Truckee-Tahoe Lumber Company.
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-When is my bill due?

-Truckee-Tahoe Lumber Co. typically bills on the last business day of each month.  All charges are due and payable on or before the last business day of the month following the date of purchase.  A late payment charge of 1 ½% will be added to all past due amounts or balances until the amount is paid in full.  Payments made in full on or before the 10th of the month following the date of purchase will receive a 2% prompt-pay discount. If you have any questions, please contact accounts receivable at 530-582-2129 or email ar@ttlco.com.
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How do I setup an account?

To set up an account you can pick up a business or personal credit application from the main counter in Truckee or Tahoe city, call administration at 530-582-2102 and have an application faxed directly to you, or download the forms by clicking on the buttons below. Once you have completely filled the application out, you may turn in at any TTL location or fax it to the administration office at 530-587-8769.

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How do I set up a job?

To set up a job on your account, you can download a form by clicking on the button below, pick up a Job Info Sheet from the main counter in Truckee or Tahoe city or call administration at 530-582-2102 to have it faxed to you. Once the form is completed, turn into any TTL location or fax to administration at 530-587-8769.

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How do I change the authorized signers on my account?

Simply download the authorized signers form by clicking on the button below, fill it out, and fax back to 530-587-8769.

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How do I change mailing information on my account?

To change your mailing address on your account, you have several options. You can download a form from the buttom below and fax it in, pick one up at any TTL location, or call administration at 530-528-2102 and request an address change on your account over the phone.

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What forms of payment do you accept?

We accept cash, personal or business checks, Mastercard and Visa credit cards.
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What areas do you deliver to?

Our primary delivery areas are Truckee, Donner Summit, North & West Tahoe, and South Plumas County regions. However, call us today to discuss your lumber delivery needs at 530-582-2100.
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Who do I talk to if I have questions about my bill?

If you have questions about your bill, please contact accounts receivable at: ar@ttlco.com or call 530-582-2129.
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Who do I talk to if I have questions about lumber products?

If you have questions about lumber and other building products, please contact contractor sales at 530-582-2100 or email: sales@ttlco.com
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What is TTL Express?

TTL Express is a quick, pick-up system created to help you get what you need fast! If you already have an account, simply call contractor sales at 530-582-2100 to place your order. When you make it to the Truckee yard, your supplies and invoice will be ready for you at the pick-up station.
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Does Truckee-Tahoe Lumber Company operate year-round?

Yes. Despite our cold winters, Truckee-Tahoe Lumber Company operates year-round.
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